Complaint and Suggestion Book

We do everything to hear you and be better!

More than 336000 sessions completed

More than 140000 regular clients

Dear customers of the VEAN TATTOO network,

At our company, we value the opinion of every customer. To ensure high-quality service and improve the standard of our work, we utilize a survey system after each visit. Our goal is to foster interactions that lead to better results.

After each session, we survey 100% of our customers to gather their feedback on the quality of services provided and to identify any potential improvements or changes. This allows us to promptly address any requests or comments and maintain high service standards.

On the 21st day after the visit, we follow up with 80% of our customers to ensure they are satisfied with the results. This not only helps us maintain contact with our clients but also ensures their long-term satisfaction with the outcome.

We are open to dialogue and invite our customers to submit complaints and suggestions through the website or their personal account, where they can track the status of their request online.

Department

Quality Control

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*Processing within two working days, if we have not contacted you or you have an urgent situation, please reach out via the number on the website or to the online consultant.

Feedback and Quality Control Systems
1

The survey system during and after the session, with subsequent surveys conducted 10-21 days later, allows us to collect information on the healing quality of tattoos and service satisfaction. This enables us to assess how well we meet clients' expectations and where improvements are needed.

2

The "Mystery Shopper" program regularly checks all aspects of our service, from communication to the quality of work performed, identifying potential issues for subsequent resolution.

3

The control system for the completion of surveys by the sales departments and automatic calling of clients who did not fill out questionnaires helps us ensure we don't miss valuable feedback and suggestions.

4

The ability to leave detailed reviews on our website and in the mobile app 24/7 emphasizes our openness and desire to hear every client.

5

Regular professional checks of masters by leading industry specialists and continuous master classes for our employees guarantee the high quality of services provided.

6

Periodic audits of our inspectors and masters in studios at least once every three months maintain a high level of professionalism and competence of our team.

7

The system of automatic tasks for complying with sanitary standards ensures their strict execution and the automation of control processes, which is important for the safety and health of our clients.

8

The system of automatic tasks for complying with sanitary standards ensures their strict execution and the automation of control processes, which is important for the safety and health of our clients.

shapka

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