We do everything to listen to you and be better!
More than 336000 sessions completed
More than 140000 regular customers
At our company, we value the opinion of every customer. To ensure high-quality service and improve the standard of our work, we utilize a survey system after each visit. Our goal is to foster interactions that lead to better results.
"Feedback is the foundation of our growth. We value every opinion to remain a leader in the industry." – Igor Ganzha, CEO of the VEAN TATTOO network.
After each session, we survey 100% of our customers to gather their feedback on the quality of services provided and to identify any potential improvements or changes. This allows us to promptly address any requests or comments and maintain high service standards.
On the 21st day after the visit, we follow up with 80% of our customers to ensure they are satisfied with the results. This not only helps us maintain contact with our clients but also ensures their long-term satisfaction with the outcome.
We are open to dialogue and invite our customers to submit complaints and suggestions through the website or their personal account, where they can track the status of their request online.
Denys Havadzyn
Head of the Quality Control Department
Our survey system during and after the session, followed by polls after 10-21 days, allows us to collect information about the quality of tattoo healing and service satisfaction. This enables us to assess how well we meet client expectations and identify where improvements are needed.
The "Mystery Shopper" program regularly checks all aspects of our service, from communication to the quality of work performed, identifying potential issues for their subsequent resolution.
The control system for the completion of surveys by sales departments and automatic calls to clients who have not filled out questionnaires helps us ensure that we do not miss valuable feedback and suggestions.
The ability to leave detailed reviews on our website and in the mobile app 24/7 emphasizes our openness and desire to hear from every client.
Regular professional checks of artists by leading industry specialists and continuous master classes for our employees guarantee the high quality of the services provided.
Periodic audits of our inspectors and artists in the studios, no less frequently than once every three months, maintain a high level of professionalism and competence of our team.
The system of automatic tasks for complying with sanitary standards ensures their strict execution and the automation of control processes, which is important for the safety and health of our clients.
The system of automatic tasks for complying with sanitary standards ensures their strict execution and the automation of control processes, which is important for the safety and health of our clients.
